Client-facing skills, also known as Customer-facing skills, are abilities or soft skills necessary to face the client, interact directly with customers, represent the company and provide quality customer service. Client-facing communication can be in-person or through telephone call, web conferencing, online chat, text messaging or social media.
- Of, relating to, or involved in direct interaction with clients or customers.
- Characterized by prioritization or provision of a high level of service to clients or customers.
Examples of client-facing skills:
Examples of client-facing roles:
- Account Executive
- Customer service representative
- Financial Planner
- Insurance agents
- Project Manager
- ^ Indeed Editorial Team (2021–02–21). “Client-Facing Skills: Definition and Examples”. www.indeed.com. Retrieved 2021–10–10.
- ^ Hayes, Adam (2021–04–02). “Client-Facing”. www.investopedia.com. Investopedia. Retrieved 2021–10–10.
- ^ Nash, Peter (2019–04–19). “What does it mean to be Client Facing?”. medium.com. Retrieved 2021–10–10.
- ^ Lexico (2021–10–10). “Client-Facing”. www.lexico.com. Oxford English and Spanish Dictionary, Synonyms, and Spanish to English Translator. Retrieved 2021–10–11.