Client-facing skills

Client-facing skills, also known as Customer-facing skills, are abilities or soft skills necessary to face the client, interact directly with customers, represent the company and provide quality customer service. Client-facing communication can be in-person or through telephone call, web conferencing, online chat, text messaging or social media.

These skills divide the company into front office and back office roles.

Client-facing skills require the employee to be effective in their business communication, inoffensive, and maintain a positive relationship.

Definitions

Lexico describes Client-facing as an adjective:

• Of, relating to, or involved in direct interaction with clients or customers.
• Characterized by prioritization or provision of a high level of service to clients or customers.

Origin

The earliest use found in Social Service Review originated in the 1970s.

Skills

Examples of client-facing skills:

• Active listening
• Communication
• Critical Thinking
• Dedication
• Empathy
• Patience
• Self-improvement

Roles

Examples of client-facing roles:

• Account Executive
• Cashiers
• Customer service representative
• Financial Planner
• Insurance agents
• Project Manager
• Realtors
• Receptionists
• Sales

See also

• Customer Experience
• Social skills
• Spokesperson

References

1. ^ Indeed Editorial Team (2021–02–21). “Client-Facing Skills: Definition and Examples”. www.indeed.com. Retrieved 2021–10–10.
2. ^ Hayes, Adam (2021–04–02). “Client-Facing”. www.investopedia.com. Investopedia. Retrieved 2021–10–10.
3. ^ Nash, Peter (2019–04–19). “What does it mean to be Client Facing?”. medium.com. Retrieved 2021–10–10.
4. ^ Lexico (2021–10–10). “Client-Facing”. www.lexico.com. Oxford English and Spanish Dictionary, Synonyms, and Spanish to English Translator. Retrieved 2021–10–11.